Cancellation and Refund Policy 

I donated the wrong amount through the online payment gateway. Can I cancel my donation and get a refund?

Yes. Please notify us immediately after the remittance is made, as we need to do the required bank reconciliation before processing your refund. If a tax-exempt receipt has been issued, our policy is to refund the donation only upon receiving the original copy of the tax-exempt receipt and performing the bank reconciliation.

Tax Exemption Receipt (Malaysian Donors Only)

Is my donation tax-exempted?

If you are a Malaysian citizen, you are entitled to tax exemption for all cash donations as defined under sub-section 44 (6) of Income Tax Act 1967, Government Gazette: 5879

Is there a minimum amount of donation required for me to be eligible for tax-exemption?

No. You are free to donate as much or as little an amount, and still be entitled to a tax-exempt receipt. However, please note that we have a certain level of administrative cost that needs to be maintained (postage, notification systems etc), as such we require your consideration on the appropriate amount should you wish to claim tax-exemption.

Is there a maximum limit of donation amount for me to be eligible for tax-exemption?

No. You are free to donate as much or as little an amount, and still be entitled to a tax-exempt receipt.

However, for donations above RM5,000 in a single receipt, we are required to declare to the Inland Revenue Board of Malaysia, and as such we will require additional details from you:

• For individual donations, we require your full name and your Malaysian Identity Card number.
• For company donations, we require your company’s full name and your company registration number.

What information do you need from me if I want to get a tax-exempt receipt for my donation?

We need to have your full name (as required to be written on the tax-exempt receipt), and mailing address to post the receipt to. We also collect your email address and phone number to follow up on your receipt if necessary.

How long will it take for me to receive my tax-exempt receipt?

You should receive your tax-exempt receipt within 2 weeks of us receiving your notification(together with proof of payment) via fax or email. Do notify us if this has not happened and we will attend to your request immediately. Please note that in the event of a disaster, there may be some delays due to the volume of transactions that we receive.

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